koko5555 Privacy Policy — Your Information Is Our Responsibility

1.1 Personally Identifiable Information

When you create an account on koko5555 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID number or passport number (where identity verification is required)
• Residential address
• Your chosen username and password (stored in encrypted form)

1.2 Financial and Payment Information

Information we collect to process deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Visa or Mastercard details (where applicable, stored in encrypted form only)

Note: The minimum deposit and withdrawal amount is ৳500. All financial information is stored with the highest level of security.

1.3 Technical and Usage Information

Information collected automatically while you use the site:

• IP address and device identification information
• Browser type and version
• Operating system information
• Page visits, session duration, and navigation patterns
• Cookie and local storage data
• Login date, time, and location (for security purposes)

1.4 Communication Information

When you contact us via live chat or email, we retain a record of that conversation. This helps us improve our service quality and assists in resolving disputes.

3.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. koko5555 uses cookies for the following reasons:

• Essential Cookies: Required to maintain the core functionality of the site and keep login sessions active.
• Functional Cookies: To remember your preferences and settings (such as language preference).
• Analytics Cookies: To monitor site traffic and usage patterns, which helps improve service quality.
• Security Cookies: To detect and prevent fraudulent activity.

3.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some features of the site to not work properly. By continuing to use our site, you are considered to have consented to our cookie policy.

4.1 Situations Where Limited Disclosure May Occur

Only the necessary information may be disclosed in the following situations:

• Payment Processors: Only the information required to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and banks.
• Technology Partners: Technology service providers that assist in operating the site, who are bound by strict confidentiality agreements.
• Legal Authorities: Where disclosure is required under Bangladesh law or by court order.
• Fraud Prevention: To relevant authorities for the investigation of serious fraud or criminal activity.

4.2 Business Transfer

If there is any change to koko5555's business operations in the future (such as a merger or acquisition), your information may be transferred to the new operating entity. In such a case, we will notify you in advance, and the new entity will also be required to follow this same privacy policy.

How Long Information Is Kept

We retain your information only for as long as necessary:

• Account Information: For the duration the account is active and for a minimum of five years after closure (as required by law).
• Financial Transaction Records: Generally five to seven years in compliance with financial law.
• Communication Records: Two years from the date of the most recent contact.
• Technical Logs: Generally six months to one year, unless required for security purposes.
• Dispute-Related Information: Three years after the dispute is fully resolved.

Once the designated period has ended, information is securely deleted or anonymized.

Age Restriction

koko5555 strictly refrains from providing services to anyone under 21 years of age. This platform is only for users aged 21 or older. Age is verified at the time of registration, and we reserve the right to cancel any account created using false information.

We do not knowingly collect information from any minor. If we learn that a minor has created an account, we will immediately close that account and delete all related information.

Data Storage Location

Your information is primarily stored on Bangladesh-based servers. If technical reasons require transferring data to another country, we will ensure that adequate data protection measures are in place in the destination country and that the transfer process is completely secure.

Any third-party service providers who process our data are bound by strict data protection agreements.

How Policy Changes Are Made

koko5555 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will:

• Publish a special notice on the website.
• Notify you about the update via your registered email.
• Note the date of the change at the top of this page.

If you continue using the site after a policy change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.